Author: paul.deluca

How do I contact Fusion-io for support?

There are a few different methods for contacting Fusion-io:
  • Web/Chat: http://support.fusionio.com/
  • Email: support@fusionio.com; please provide the following to speed up your support request:
    • A detailed description of your support request.
    • Your complete contact information.
    • The output of the “fio-bugreport” or “fio-win-bugreport”.
  • Phone: (877) 816-5740, available 6:00 AM to 6:00 PM Mountain Time, Monday through Friday

How do I contact Red Hat for support?

There are a couple different methods for contacting Red Hat:

Please provide the following to speed up your support request:
  • Your Red Hat Network username, customer number or contract number
  • A detailed description of your support request
  • Your complete contact information
  • The file generated by the “sosreport” command

How do I disable C-States on a Dell server?

View a step-by-step screencast of this process:

A few customers have been affected by a firmware bug that can cause instability when using Intel’s C-State power-saving functionality. If you are still experiencing instability after verifying that your server is at the most recent recommended BIOS and firmware levels, you may disable C-States using two methods:

BIOS:

  • Reboot the server
  • Press F2 to enter the BIOS configuration menu
  • Select Processor Settings
  • Scroll down to “C States” and “C1E”
  • Use the arrow keys to set both to Disabled
  • Press ESC repeatedly and select “Save changes and exit”

OpenManage:

  • Launch the OpenManage web interface (https://IP_ADDRESS:1311/)
  • Log in using your root username and password
  • Select Main System Chassis -> BIOS -> Setup tab
  • Select “Processor C State Control”
  • Select the “Disabled” radio button -> Apply -> “Go Back to BIOS Setup Page”
  • Repeat for “Processor C1-E”
  • Reboot the server to apply the settings change

How do I gather CrashPlan logs?

View a step-by-step screencast of this process:

Before contacting CrashPlan for support, please gather the CrashPlan PRO client backup logs:

  • (Optional) Launch the CrashPlanDesktop client
  • (Optional) Double-click the CrashPlan logo in the upper right corner
  • (Optional) At the prompt that appears along the bottom of the screen, type “dump all” and hit Enter
  • Open a terminal session to the server and run the following commands to create an archive of the CrashPlan client logs. In this example, we’ll name the archive “crashplan_logs_20110124.tar.gz” and send it to the root user’s Desktop folder:
    • cd /usr/local/crashplan
tar czvf /root/Desktop/crashplan_logs_20110124.tar.gz ./log
  • To attach the logs to directly from the server, launch the web browser and browse to the CrashPlan Support website
  • To transfer the logs to your workstation for use as an email attachment or otherwise, log into the server via FTP and transfer the archive you just created

Resources:

How does ABS Failover work?

Epicor’s ABS Failover offering builds on the capabilities of our ABS Online Backup service to offer cost-effective Eclipse hosting in the event of a disaster.

There are a few requirements that must be met for the ABS Failover service to function:

  • Eclipse must be running on the Linux or Windows platforms
  • Broadband Internet connection for secure, offsite ABS Online Backup
  • Cisco-compatible WAN equipment for establishing connectivity to ABS Failover server(s)

In the event of a disaster, here is a general overview of the ABS Failover process:

  • Disaster causes customer’s primary Eclipse server(s) to go offline
  • Customer contacts Epicor Eclipse Systems Support team
  • Eclipse restores customer’s most recent ABS Online Backup to a set of failover servers
  • Customer connects to ABS Failover servers and continues business