How do I disable C-States on a Dell server?

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A few customers have been affected by a firmware bug that can cause instability when using Intel’s C-State power-saving functionality. If you are still experiencing instability after verifying that your server is at the most recent recommended BIOS and firmware levels, you may disable C-States using two methods:


  • Reboot the server
  • Press F2 to enter the BIOS configuration menu
  • Select Processor Settings
  • Scroll down to “C States” and “C1E”
  • Use the arrow keys to set both to Disabled
  • Press ESC repeatedly and select “Save changes and exit”


  • Launch the OpenManage web interface (https://IP_ADDRESS:1311/)
  • Log in using your root username and password
  • Select Main System Chassis -> BIOS -> Setup tab
  • Select “Processor C State Control”
  • Select the “Disabled” radio button -> Apply -> “Go Back to BIOS Setup Page”
  • Repeat for “Processor C1-E”
  • Reboot the server to apply the settings change

How do I gather CrashPlan logs?

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Before contacting CrashPlan for support, please gather the CrashPlan PRO client backup logs:

  • (Optional) Launch the CrashPlanDesktop client
  • (Optional) Double-click the CrashPlan logo in the upper right corner
  • (Optional) At the prompt that appears along the bottom of the screen, type “dump all” and hit Enter
  • Open a terminal session to the server and run the following commands to create an archive of the CrashPlan client logs. In this example, we’ll name the archive “crashplan_logs_20110124.tar.gz” and send it to the root user’s Desktop folder:
  • cd /usr/local/crashplan
    tar czvf /root/Desktop/crashplan_logs_20110124.tar.gz ./log
  • To attach the logs to directly from the server, launch the web browser and browse to the CrashPlan Support website
  • To transfer the logs to your workstation for use as an email attachment or otherwise, log into the server via FTP and transfer the archive you just created


How do I check disk usage on my AIX server?

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  • Log into the AIX server as root via Eterm
  • To see the total size of each filesystem in gigabytes:
df -Pg
  • The standard Eclipse filesystems are located under /u2. Add the “Used” column for each of these filesystems, plus any non-standard Eclipse filesystems that you may have (/train, /backup, etc.)

How do I perform a manual ABS CrashPlan backup?

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  • Stop the CrashPlan service:
service crashplan stop
  • Run the snapshot backup script to create new snapshots of the Eclipse filesystems
  • Start the CrashPlan service:
service crashplan start
  • To verify the back is running, log into the server’s GUI as root using VNC, DRAC or the local console
  • Use the CrashPlanDesktop shortcut, or press to open the run dialog box and run the command:
  • If the backup is not currently running, click “Play” button next to the backup job to manually start the backup job.
  • If the backup button is grayed out because the backup service is not currently scheduled to operate, you’ll need to temporary change the schedule to “Always” in the CrashPlan settings menu.