The Eclipse Systems team has certified the following tools for backups of the Eclipse infrastructure.
Supported Backup Methods
- ABS
- Disk
- Tape
| ABS | Disk | Tape | |
|---|---|---|---|
| Supported Platforms | Linux, Windows | Linux, Windows | AIX, Linux, Windows |
| Backup Type | Disk, network | Disk | Tape |
| Backup Method | Byte pattern differential | Full | Full |
| Encryption | Yes | No | No |
| On-Site Backup | Yes, ABS Local Backup | Yes | Yes |
| Off-Site Backups | Yes, ABS Online Backup | N/A | N/A |
| Off-Site Backup Location | Epicor Data Center | N/A | N/A |
| Off-Site Failover Hosting | Yes, ABS Failover Hosting | N/A | No |
| Off-Site Data Retention | > 30 Days | N/A | N/A |
| Proactive Monitoring | Yes, ABS Monitoring | No | No |
| Average RPO | 24 hours | 24 hours | 24 hours |
| Average RTO | 4-8 hours | 1 hour | 4-8 hours |
| Certified by Eclipse | Yes | Yes, when using RDX type disk cartridges attached to a physical server | Yes |
Please contact your inside sales representative for more information and pricing. RTO and RPO are dependent upon a number of factors, including the amount of data being backed up and available bandwidth.
Other Backup Methods
For Eclipse customers wishing to use an alternate, non-supported backup method, here are a few guidelines:
- All backup support (i.e. installation, configuration, monitoring and file restores) will be the responsibility of the customer. All service requests related to non-supported backup software will be billable.
- The Eclipse database backup is not “valid” unless the database is suspended and/or there is absolutely no activity taking place.
- Storage-level (i.e. LVM, filesystem, SAN) snapshots can be combined with database suspension to provide a “valid” backup source for active servers.
- The backup job should include the important Eclipse data files.