Category: Howto

How do I gather CrashPlan logs?

View a step-by-step screencast of this process:

Before contacting CrashPlan for support, please gather the CrashPlan PRO client backup logs:

  • (Optional) Launch the CrashPlanDesktop client
  • (Optional) Double-click the CrashPlan logo in the upper right corner
  • (Optional) At the prompt that appears along the bottom of the screen, type “dump all” and hit Enter
  • Open a terminal session to the server and run the following commands to create an archive of the CrashPlan client logs. In this example, we’ll name the archive “crashplan_logs_20110124.tar.gz” and send it to the root user’s Desktop folder:
    • cd /usr/local/crashplan
tar czvf /root/Desktop/crashplan_logs_20110124.tar.gz ./log
  • To attach the logs to directly from the server, launch the web browser and browse to the CrashPlan Support website
  • To transfer the logs to your workstation for use as an email attachment or otherwise, log into the server via FTP and transfer the archive you just created

Resources:

How do I check disk usage on my AIX server?

View a step-by-step screencast of this process:

  • Log into the AIX server as root via Eterm
  • To see the total size of each filesystem in gigabytes:
df -Pg
  • The standard Eclipse filesystems are located under /u2. Add the “Used” column for each of these filesystems, plus any non-standard Eclipse filesystems that you may have (/train, /backup, etc.)

How do I delete old data off my AIX server?

There are two basic options:

Format (Simple, Less Secure Method)

Use the AIX format utility on each individual disk.

  • Run:
diag -T format
  • Use the arrow keys to navigate to each disk in your database volume group.
  • Press ENTER to select each disk that needs to be formatted, and a “+” sign will indicate selection
    • NOTE: You cannot format the disks in your root volume group (OS), because those disks are currently active. (If you need to wipe all rootvg disks as well, you will need to reboot into rescue mode off a mksysb or AIX installation media.)
  • When all disks are selected, press F7 or ESC-7 to start formatting the disks.

Additional details about using the AIX diag commands can be found here: http://publib.boulder.ibm.com/infocenter/aix/v6r1/index.jsp?topic=/com.ibm.aix.cmds/doc/aixcmds2/diag.htm

Shred (Costly, More Secure Method)

Use a shredding company to physically destroy the disks. Here are some example companies that turned up in a Google search, but have not been verified by Epicor:

How do I monitor my APC UPS over the network on Linux?

If you have an APC UPS with a network card, we recommend using the PowerChute Network Shutdown software provided and supported by APC.

Installation

Before getting started, download and review the PowerChute Network Shutdown documentation.

Download the software from APC’s website: PowerChute Network Shutdown v2.2.4 for Linux

mkdir /esupport/powerchute && cd /esupport/powerchute
wget -c ftp://restrict:Kop\$74\!@ftp.apc.com/restricted/software/pcns/224/linux/pcns224Linux.tar.gz
tar xzf pcns224Linux.tar.gz
./install.sh

Answer the questions as prompted. Here is an example of the installation process:

  • Do you accept the license agreement? yes
  • Enter the PCNS instance number: 1
  • Enter the installation directory: [ENTER] to accept default value of /opt/APC/PowerChute
  • Are you sure? yes
  • Enter the java directory? [ENTER] to use the included version of Java

Run the configuration script:

cd /opt/APC/PowerChute/group1/
./PCNSConfig.sh

Configuration

You’ll be prompted to answer a series of questions. Here is an example of the configuration process:

  • Select the local IP address? 1
  • Select the netmask: [Enter] to select the default (255.255.255.0)
  • Select the type of configuration: [1]: Configure for a single UPS device
  • Management card IP: 192.168.1.101
  • Management card port: 80
  • Administrator user name: apc
  • Administrator password: apc
  • Authentication phrase: batterybackupsrule
  • Do you wish to register these settings? Yes

Support

How do I contact APC for support?