Category: Uncategorized

Manual Procedure for Uploading Logos

Is there a workaround for failed incoming faxes?

If your server cannot receive incoming faxes, you manually create the .tif file for use with Eclipse as an append document or logo.

If you need help getting the file to your server, see How to transfer files using FTP.

It is best to use eterm or Putty to telnet to the server as the “root” user.

  • Determine the correct directory for incoming faxes:
echo $VSIFAX/faxq/vsifax
  • Use an FTP client of your choice (ex FileZilla) to transfer a PDF image to the directory indicated above
  • Convert the PDF to TIF, where test.pdf is the source file and 123.tif is the destination file:
cd $VSIFAX/faxq/vsifax
vfx -o 123.tif test.pdf
chown vsifax:vsifax 123.tif
  • Check the incoming fax queue in Eclipse (F2,P,I)
The destination file name must be a unique number (ie: 123.tif, 45678.tif, etc.)

How do I disable Adobe Acrobat from displaying registration prompts?

Adobe Acrobat has an annoying tendency to present registration or EULA prompts when launching the software. This is a mere annoyance to a regular user, but it can completely hang the Eclipse Forms PDF generation process and cause email and PDF archives to fail.

To prevent the issue from occurring, reinstall Acrobat using the following procedure:

  • Verify your Acrobat serial number.
  • Deregister and uninstall Acrobat.
  • Reinstall Acrobat manually using the following command (replace C:\DFG\Acrobat\AcroStan.msi with the appropriate path to the Acrobat .msi installer):
msiexec /i C:\DFG\Acrobat\AcroStan.msi EULA_ACCEPT=YES REGISTRATION_SUPPRESS=YES /n
  • The Acrobat installer will launch. Enter the customer name and serial number when prompted and complete the installation.
  • Launch both Acrobat and Distiller, and you shouldn’t be presented with prompts for the EULA or registration.

How to Configure IIS SMTP Server to relay with authentication

The following KB article describes how to use Microsoft’s SMTP engine in IIS.  It is intended to lay out guidelines for how to send email off your existing externally hosted email server.  You will need to obtain the following email settings before this can be setup.  Your mail server may require certain encryption settings that the SMTP service will not work with.  You should contact your mail provider for assistance with the following information.

–          Your company specific outbound email server (for example mail.customer.com)

–          Your company specific outbound email account (for example ecl@customer.com)

–          Your company specific outbound email password (for example eclmail123)

–          Your company specific outbound email port (usually tcp port 25 by default).

Screenshots below are for illustration purposes only and should be used as en example.

Install the SMTP Service

  • Click Start
  • Go to Server Manager
  • Click Features
  • Select Add Features
  • Select SMTP Server and continue through wizard

Configure the SMTP Service

  • Go to Start
  • Select Internet Information Services (IIS) 6.0 Manager
  • Right-click on SMTP Virtual Server #1
  • Select Properties
    • Click on the Access tab
    • Click on Relay – add your local network, then select OK
  • Click on the Delivery tab
    • Click on Outbound security…
      • Under Basic authentication, enter your outbound username and password for your email account and click OK (this information may vary based on your mail servers requirements).
    • Click On Advanced…
      • Fill in Fully-qualified domain name
      • Set Smart host to the main SMTP server’s address
      • Masquerade domain (optional)
      • Click OK
    • Click on Outbound connections… (optional)
      •  Only select this option If your outbound port needs to be adjusted from port 25 (you will need to ask your email provider). 
      • Click OK

How do I suspend or quiesce the UniVerse database?

To perform valid backups of your database, it is important to suspend the database. This prevents modifications of files during the backup process. Our standard backup script uses database suspension with snapshots to create point-in-time images of your database files, but it is also possible to perform the suspension procedure manually:

Do not forget to remove the suspension after you have completed the backup, or users will be unable to use Eclipse.
  • Log in as root
  • Run the following command to suspend the database:
uv -admin -L
  • Run the following command to validate the status of the database:
uv -admin -R
  • Run the following command to sync any cached data to disk:
sync
  • At this point, the database files are ready for backup
  • When the backup is completed, run the following command to release the database:
uv -admin -U