Category: Uncategorized

How do I set the IP address on my DIGI LAN server?

NOTE: these steps must be performed on the same LAN as the device.

  • Record the MAC address of the Digi device (located on the label side (bottom) of the unit)
  • Manually update the workstation’s ARP table using the Digi device’s MAC using one of the commands below, substituting the new Digi’s IP address and MAC address:
arp -s 192.168.2.2 00-00-9d-22-23-60
arp -s 192.168.2.2 00009d222360
  • Ping the Digi device using the IP address just assigned:
ping 192.168.2.2
  • When the Digi begins responding to pings, enter the IP into a web browser and login (user/pass root/dbps) to set the default gateway and subnet mask
  • Add to the digi device IP address to the /etc/hosts file 
    vi /etc/hosts
192.168.2.2 digi
  • Notify Eclipse that the Digi is online by updating your service request online with the Digi IP address
  • Eclipse will verify connectivity to the Dig and continue the VSIFAX configuration process

Will Eclipse run on a Linux workstation?

Eclipse does not support Linux in the desktop environment. For detailed workstation requirements, see our Workstation compatibility page.

Solar will install and run on a Linux desktop with the appropriate version of Java installed, however there are a number of known issues:

  • Local printing is not supported
  • Companion applications are not supported (signature capture, document indexer, manifest processor, etc.)

Eterm will not run on Linux.

VSI-FAX Failure Codes

If you are experiencing troubles with outbound faxing, please refer to this table of the most common errors:

  • NODIAL: This means that the modem doesn’t “hear” a dial-tone. Hook an analog phone up to the modem’s fax line and make sure that you can place outgoing long-distance and local calls.
  • LINDRP or TMEOUT: These indicate that the fax started to go through, but couldn’t finish for some reason. You may also receive reports from your recipients of duplicate cover pages, garbles faxes and other similar symptoms. The first thing to check is that you’re using a modem on the recommended hardware list, because outdated modems typically have problems sending to newer fax hardware. If you are using a recommended modem, you should call your phone company and long-distance providers to have them check the line quality.

For more detail on the various fax status codes, please see Esker’s VSI-FAX Reference Addendum.

What are the Eclipse samba shares used for?

The Eclipse application uses the following samba shares to transfer files between Windows servers:

  • msg-out: this share is used to provide print jobs to the Eclipse Forms server
  • msg-in: this optional share can be used to deliver files to Eclipse from external data sources
  • CONV.DATA: this optional share is used by the data conversion tools when migrating data between ERP solutions
  • exports: this optional share is used by the “Windows Direct” companion product to allow users the ability to download access their reports from a mapped network drive

IBM IMM

Overview

The IBM Integrated Management Module (IMM) provides advanced service-processor control, monitoring, and an alerting function. If an environmental condition exceeds a threshold or if a system component fails, the IMM lights LEDs to help you diagnose the problem, records the error in the event log, and alerts you to the problem. Optionally, the IMM also provides a virtual presence capability for remote server management capabilities. For more information, please see the User Guide.

Configuration

If you are using a new server with an Integrated Management Module (IMM) service processor, you might need to configure networking settings before you can sign into it with the Web interface.

  • Turn on the System x server.
  • When the IBM System x Server Firmware image appears on the display, press F1 to enter setup.
  • Highlight System Settings using the up or down arrow keys and press Enter to select.
  • Highlight Integrated Management Module using the up or down arrow keys and press Enter to select.
  • Highlight Network Configuration using the up or down arrow keys and press Enter to select.
  • Highlight Network Interface Port using the up or down arrow keys and select Dedicated.
  • Highlight DHCP Control using the up or down arrow keys and select Static IP.
  • Highlight Static IP Address using the up or down arrow keys, press Enter.
  • Highlight Subnet Mask using the up or down arrow keys, press Enter.
  • Highlight Gateway using the up or down arrow keys, press Enter.
  • Highlight Save Network Settings using the up or down arrow keys and press Enter to select and perform the action. A screen displays confirming the action.
  • Press Esc until the Main Menu is shown. Then select Save Settings and then Exit Setup.