How do I Choose a Strong Password?

Best Practice for Creating Strong Passwords

Do Not Do the Following:

  • Never use only numbers or words in a password.
  • Do Not Use Recognizable Words
  • Do Not Use Words in Foreign Languages
  • Do Not Use Personal Information (If the attacker knows your identity, the task of deducing your password becomes easier.)
  • Do Not Invert Recognizable Words ( Good password checkers always reverse common word, so inverting a bad password does not make it any more secure.)

Do the Following:

  • Make the Password At Least Eight Characters Long
  • Mix Upper and Lower Case Letters
  • Include Non-Alphanumeric Characters
  • Pick a Password You Can Remember

Meltdown and Spectre Vulnerabilities

Summary

Epicor Eclipse is aware of the Meltdown-Spector  vulnerabilities affecting many modern microprocessors from Intel, AMD, POWER and ARM chips that could allow hackers to access a computer’s memory and steal passwords, encryption keys and other private information from open applications.

Because it’s a vulnerability in the CPU hardware implementations, not a bug in the Eclipse application program, there is no “patch” from Eclipse.

We recommend that customers to check with their hardware and Operating System (OS) vendors for applicable patches as the solution for Meltdown and Spectre.

Epicor’s Response

  • Apply the firmware update via BIOS update
  • Apply the operating system (RHEL, Windows and AIX) patch
  • Apply hypervisor patches where applicable

Recommended Customer Actions

We recommend that customers to open a service request with Eclipse Systems support team and deploy patches on their platform and underlying infrastructure on a mutually agreed schedule.

Frequently Asked Questions

Q: How do I patch my system?
A:Install Red Hat updates.
A:Install Dell Firmware Update.

Q: Will these fixes slow down my server?
A:  Yes, there is performance impact caused by additional overhead required for security hardening, but the actual performance degradation that customers see may vary considerably based on the nature of their workload, hardware configuration and system constraints.

Q: Can I disable these fixes?
A: Yes, you can disable the kernel patches if you fell confident that your systems are well protected by other means. Please see this article from Red Hat for a step by step instructions.

References:

Eclipse Database Replication

UniVerse Database Replication

 

Eclipse HA

Data replication frequency: typically “real time”
Time to recovery: typically a few minutes

Eclipse customers that want “real time” replication can use UniVerse’s native replication functionality. The software is configured to capture writes to the database and replicate them to a secondary server while preserving the integrity of the database. Recovery is also quick, since the Eclipse software is already up and running on the secondary server. This solution is implemented and supported directly by the database vendor, Rocket Software, so please contact your account manager for more details.

How do I set the IP address on my Digi PortServer server?

NOTE: these steps must be performed on the same LAN as the device.

  • Record the MAC address of the Digi device (located on the label side (bottom) of the unit)
  • Manually update the workstation’s ARP table using the Digi device’s MAC using one of the commands below, substituting the new Digi’s IP address and MAC address:
arp -s 192.168.2.2 00-00-9d-22-23-60
arp -s 192.168.2.2 00009d222360
  • Ping the Digi device using the IP address just assigned:
ping 192.168.2.2
  • When the Digi begins responding to pings, enter the IP into a web browser and login (user/pass root/dbps) to set the default gateway and subnet mask
  • Add to the digi device IP address to the /etc/hosts file
    vi /etc/hosts
    192.168.2.2 digi
    
    
  • Notify Eclipse that the Digi is online by updating your service request online with the Digi IP address
  • Eclipse will verify connectivity to the Dig and continue the VSIFAX configuration process