Author: paul.deluca

How do I look up my UniVerse serial number?

Log in as root and run:

cd /u2/uv
bin/uvregen -z

The serial number and other details will be printed to the console. For example:

[root@firestorm uv]# bin/uvregen -z
UniVerse Ver.: 10.3.6
Serial#......: 12345678
Expiry Date..: 1/1/2500
Max Logins...: 60
Device Licn..: Disabled
Conn per Dev.: 0
Authorized...: Yes

UV master key: SYSTEM

Package Name    User Limit      Expiry Date

-UVNET          0               uv
-GCI            60              1/1/2500
-UCI            60              1/1/2500
-UVCS           60              1/1/2500
-UVADM          60              1/1/2500
-UVODBC         60              1/1/2500
-iPHANTOM       60              1/1/2500
-CONNPL         0               uv

Manual Procedure for Uploading Logos

Is there a workaround for failed incoming faxes?

If your server cannot receive incoming faxes, you manually create the .tif file for use with Eclipse as an append document or logo.

If you need help getting the file to your server, see How to transfer files using FTP.

It is best to use eterm or Putty to telnet to the server as the “root” user.

  • Determine the correct directory for incoming faxes:
echo $VSIFAX/faxq/vsifax
  • Use an FTP client of your choice (ex FileZilla) to transfer a PDF image to the directory indicated above
  • Convert the PDF to TIF, where test.pdf is the source file and 123.tif is the destination file:
cd $VSIFAX/faxq/vsifax
vfx -o 123.tif test.pdf
chown vsifax:vsifax 123.tif
  • Check the incoming fax queue in Eclipse (F2,P,I)
The destination file name must be a unique number (ie: 123.tif, 45678.tif, etc.)

How do I disable Adobe Acrobat from displaying registration prompts?

Adobe Acrobat has an annoying tendency to present registration or EULA prompts when launching the software. This is a mere annoyance to a regular user, but it can completely hang the Eclipse Forms PDF generation process and cause email and PDF archives to fail.

To prevent the issue from occurring, reinstall Acrobat using the following procedure:

  • Verify your Acrobat serial number.
  • Deregister and uninstall Acrobat.
  • Reinstall Acrobat manually using the following command (replace C:\DFG\Acrobat\AcroStan.msi with the appropriate path to the Acrobat .msi installer):
msiexec /i C:\DFG\Acrobat\AcroStan.msi EULA_ACCEPT=YES REGISTRATION_SUPPRESS=YES /n
  • The Acrobat installer will launch. Enter the customer name and serial number when prompted and complete the installation.
  • Launch both Acrobat and Distiller, and you shouldn’t be presented with prompts for the EULA or registration.