Many times it’s quicker to cancel faxes from the VSI-FAX queue in AIX, Linux or Windows instead of from the Eclipse outgoing fax status queue. To cancel all faxes for a certain user (for example, johndoe): vfxcancel -u johndoe “*” To locate the job number and cancel a single fax (for example, job number 1234): … Continue reading How do I cancel faxes in the VSIFAX queue?
NOTE: these steps must be performed on the same LAN as the device. Record the MAC address of the Digi device (located on the label side (bottom) of the unit) Manually update the workstation’s ARP table using the Digi device’s MAC using one of the commands below, substituting the new Digi’s IP address and MAC … Continue reading How do I set the IP address on my Digi PortServer server?
Eclipse recommends Esker’s Fax on Demand service for outbound faxing from Eclipse. ((Incoming faxes to Eclipse are not supported. Please use the manual procedure for uploading logos and append documents.)) What is Fax on Demand? Fax on Demand is an Internet-based faxing service that doesn’t require any modem hardware or fax lines. Your faxes are … Continue reading Fax on Demand
The hard- and soft-copy redbooks that were previously provided by Eclipse Support have been retired and replaced by the articles contained in this Knowledge Base. If you are new to the Eclipse platform, here is a brief overview of the articles you may find helpful. Please use the search functionality to locate additional articles, or … Continue reading Linux Redbook
If the VSI-FAX database has been corrupted, you may receive an error similar to the following: vfxstat: Cannot login: Duplicate key If this happens, we recommend that you run the following procedure as provided by Esker technical support: cd $VSIFAX/spool/dbs vdbtool unload -h on user > user.csv vfxsched stop vdbtool delete user vdbtool create $VSIFAX/lib/dbs/user.sch … Continue reading How do I fix a VSI-FAX duplicate key error?