If the VSI-FAX database has been corrupted, you may receive an error similar to the following:
vfxstat: Cannot login: Duplicate key
If this happens, we recommend that you run the following procedure as provided by Esker technical support:
cd $VSIFAX/spool/dbs vdbtool unload -h on user > user.csv vfxsched stop vdbtool delete user vdbtool create $VSIFAX/lib/dbs/user.sch vdbtool load -h on -u user < user.csv vfxsched start vfxadmin user -t umd=usr-admin vsifax
If that does not resolve your issues, you should contact Esker technical support for assistance.