How do I reinstall the Solar desktop shortcuts?

If Solar is installed, but the shortcuts have disappeared:

  • Have the user remove all Solar desktop shortcuts
  • Control Panel -> Java
  • On the “General” tab, find “Temporary Internet Files”, click “View…”
  • Right-click on Solar -> Uninstall Shortcuts
  • Right-click on Solar again -> Install Shortcuts

To give users a direct link from which to install or launch Solar, you may send a hyperlink or create shortcut directly to the web start URL. To obtain this URL, right-click on the Click Here to Install Solar Eclipse link and copy the URL. The URL should be similar to to following:

How do I add a printer in Linux?

To view a step-by-step screencast of this process, click here.

To add a printer:

  • Log into the server as root
  • If you are using Eterm instead of PuTTY (not recommended), make sure to set the appropriate TERM variable:
export TERM=vp
  • Create driver file:
    • NOTE: Replace lp1 with the name of the printer being configured (lp1, lp20, etc.)
echo "lpr -P lp1" > /usr/spool/uv/
chmod +x /usr/spool/uv/
  • Create queue in UV:
cd /u2/uv; uv
  • Create queue in UV:
    • NOTE: Replace lp1 with the name of the printer being configured (lp1, lp20, etc.)
    • Spooler -> Device -> Maintain
    • Use ENTER to advance, selecting all defaults unless otherwise specified.
    • Name = LP1 (shows all caps)
    • Path = /dev/null
    • Driver = (ignore error)
    • Lock = lock.lp1
    • Press Enter several times, accepting the defaults, until done.
    • ESC -> Q -> ENTER to exit
  • Create the Linux print queue, with the following variables adjusted appropriately:
    • lp1: the name of the printer being configured (lp1, lp20, etc.)
    • socket: the communications protocol to be used. While the default socket setting works for most printers, some Zebra and other printers prefer to use the lpd communications protocol (lpd://).
    • lp1 or the hostname or IP address of the printer
/usr/sbin/lpadmin -p lp1 -E -v socket://lp1
  • If you created the print queue using a hostname (ie lp1) instead of an IP address (ie in the previous step, you’ll need to make certain the server can resolve the hostname. If you have not yet added the hostname to your /etc/hosts file, do so now using the following command (take note the double greater-than symbols):
echo "     lp1" >> /etc/hosts 
  • The printer is ready for use by Eclipse

What do I do when I receive my new Eclipse database server?

When your new database server arrives on site:

  • Unpack and install the server according to the manufacturer’s documentation. For your convenience, here are links to the installation documentation for the most common servers:
  • Make sure both the DRAC (highlighted in green below) and 1st LAN ports (highlighted in red) are plugged into your LAN. (The DRAC port is marked with a wrench icon)
    • Example: Dell PowerEdge R710
    • Example: Dell PowerEdge T410:
  • If the server shipped from Epicor, you may skip this step. If the server shipped directly from the vendor, insert the Red Hat Enterprise Linux 5 64-bit installation DVD. If the server did not come with RHEL5 media, download and burn the latest DVD image from here.
  • Turn on or restart your system.
  • Configure the DRAC IP address. (See: How do I set the DRAC IP address?) The default DRAC root password calvin.
  • Configure the LAN IP address. (See: How do I set the IP address on my Linux server?) The default OS root password is abc123.
  • Notify Eclipse that the server is online by updating your service request online with the DRAC IP address.
  • Eclipse will verify VPN connectivity to the DRAC and continue the remote server configuration process.

Additional Resources:

How does an Eclipse user change their OS password using Eterm?

View a step-by-step screencast of this process:

If you need to change your Eclipse user’s OS password (the one entered at the “white” Eterm login screen):

  • Log into Eterm
  • Select F2-System
  • Select TCL
  • At the TCL prompt (; semicolon), type sh and hit ENTER
  • At the user’s shell prompt ($ dollar sign), type passwd and hit ENTER
  • Follow the prompts to set your new password
  • When finished, type exit to exit the shell.
  • Hit ESC to exit TCL mode
If your new password is not being accepted, you may be violating your company’s password policy by attempting to set a password that is too short or based on a dictionary word. You will need to contact your system administrator to set your password or relax the password restrictions. If you would like your Eterm users to have no OS password, please see How do I set a blank user password in Linux?

How do I add or change a VSI-FAX modem?

Identifying the Serial Port

Before adding or changing a modem, verify the port name.

On Linux, you can typically get a list of serial ports using:

ls -l /dev/tty*

On AIX, you can get a list of the serial ports using:

lsdev -Cc tty

Once you have identified the appropriate serial port, you may continue with adding or changing the modem(s) in VSI-FAX.

If you are having difficulty identifying the serial port device name(s), please refer to the manufacturer’s documentation or contact your support provider.

Adding a New Modem

To add a modem, use the following command, where /dev/ttyACM1 is the new modem’s serial port, modem2 is the name we’d like to give the VSI-FAX modem, and fax1 is the name of the VSI-FAX modem pool and Eclipse fax device:

vfxadmin device -a -d -v /dev/ttyACM1 modem2
vfxadmin class -d -a modem2 fax1

To verify that the change is in place:

vfxstat -a

Modifying an Existing Modem

To change a modem’s port on either Linux or AIX, use the following command (where /dev/ttyD00 is the existing modem’s new serial port, and modem1 is the name of the VSI-FAX modem you’re updating):

vfxadmin device -u -v /dev/ttyD00 modem1

To verify that the change is in place:

vfxstat -a