Contact Dell Technical Support

For various options of contacting Dell, including chat, email and phone, see their support site.


Create an incident request online.


How To Create an A Record for your web domain registered with

1. Log in to your Account Manager.
2. In the My Products section, click Domain Manager.
3. Click the domain name for which you want to create an A record.
4. In the Total DNS section, click Total DNS Control.
5. Click Add New A Record or the pencil icon next to the record you want to modify.
6. Complete the following:

Host Name
The host name the A record links to. ex.
Points to IP Address
The IP address from which you want to link your domain. this will be the external IP address of your router
You can get this by going to Your IP address will be displayed on the screen
TTL The time increment for which the server should cache the information.
7. Click OK.

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How do I reinstall the Solar desktop shortcuts?

If Solar is installed, but the shortcuts have disappeared:

  • Have the user remove all Solar desktop shortcuts
  • Control Panel -> Java
  • On the “General” tab, find “Temporary Internet Files”, click “View…”
  • Right-click on Solar -> Uninstall Shortcuts
  • Right-click on Solar again -> Install Shortcuts

To give users a direct link from which to install or launch Solar, you may send a hyperlink or create shortcut directly to the web start URL. To obtain this URL, right-click on the Click Here to Install Solar Eclipse link and copy the URL. The URL should be similar to to following:

Internet Explorer stays minimized when launching Eclipse help

To fix this issue perform the following steps on your workstation

1. Double click “My Computer”
2. Go to the Tools->Folder Options menu item
3. Click the “File Types” tab
4. Scroll down to and highlight “(NONE) URL: HyperText Transfer Protocol”
5. Click the “Advanced” button
6. Highlight the “open” action (should be the only on you have) and click “Edit…”
7. Click “OK” (not cancel) to close the window, Click “OK” (not cancel) to close the window (again), and then click “Close” to close the last window

Now it may seem like you accomplished absolutely nothing by doing these steps since you didn’t change anything, but in fact you will now find that IE8 will launch correctly from eterm.