Category: Howto

Contact Esker for VSI-FAX and Fax on Demand Technical Support

There are a few different methods for contacting Esker for VSI-FAX and Fax on Demand technical support:
Please provide the following to speed up your support request:
  • Your VSI-FAX version
  • Your operating system release
  • A detailed description of your support request
  • Your complete contact information
  • Screenshots, screencasts and/or the zipped $VSIFAX/spool/logs directory

How do I verify my RHEL subscription details?

To verify the status of your Red Hat Enterprise Linux subscription and any technical support that you’re entitled to:

Log into the Red Hat website to access the subscriptions page: https://access.redhat.com/wapps/support/protected/subscriptions.html

If you have lost your Red Hat login credentials, please refer to this page.

Select the appropriate subscription from the table:

The details page will show the contract number, start and end dates, and which level of support is included:

If you have any further questions, please refer to How do I contact Red Hat for support? or email customerservice@redhat.com.

How do I contact Red Hat for support?

There are a couple different methods for contacting Red Hat:

Please provide the following to speed up your support request:
  • Your Red Hat Network username, customer number or contract number
  • A detailed description of your support request
  • Your complete contact information
  • The file generated by the “sosreport” command

How do I disable C-States on a Dell server?

View a step-by-step screencast of this process:

A few customers have been affected by a firmware bug that can cause instability when using Intel’s C-State power-saving functionality. If you are still experiencing instability after verifying that your server is at the most recent recommended BIOS and firmware levels, you may disable C-States using two methods:

BIOS:

  • Reboot the server
  • Press F2 to enter the BIOS configuration menu
  • Select Processor Settings
  • Scroll down to “C States” and “C1E”
  • Use the arrow keys to set both to Disabled
  • Press ESC repeatedly and select “Save changes and exit”

OpenManage:

  • Launch the OpenManage web interface (https://IP_ADDRESS:1311/)
  • Log in using your root username and password
  • Select Main System Chassis -> BIOS -> Setup tab
  • Select “Processor C State Control”
  • Select the “Disabled” radio button -> Apply -> “Go Back to BIOS Setup Page”
  • Repeat for “Processor C1-E”
  • Reboot the server to apply the settings change