Author: paul.deluca

Contact Esker for VSI-FAX and Fax on Demand Technical Support

There are a few different methods for contacting Esker for VSI-FAX and Fax on Demand technical support:
Please provide the following to speed up your support request:
  • Your VSI-FAX version
  • Your operating system release
  • A detailed description of your support request
  • Your complete contact information
  • Screenshots, screencasts and/or the zipped $VSIFAX/spool/logs directory

How do I verify my RHEL subscription details?

To verify the status of your Red Hat Enterprise Linux subscription and any technical support that you’re entitled to:

Log into the Red Hat website to access the subscriptions page: https://access.redhat.com/wapps/support/protected/subscriptions.html

If you have lost your Red Hat login credentials, please refer to this page.

Select the appropriate subscription from the table:

The details page will show the contract number, start and end dates, and which level of support is included:

If you have any further questions, please refer to How do I contact Red Hat for support? or email customerservice@redhat.com.

How do I install Red Hat Enterprise Linux updates?

Any time the kernel is upgraded, you’ll need to recompile and reinstall the drivers. As such, it is important to plan your kernel upgrades in advance and perform testing after the first boot using a new kernel.

To download and install all updates:

  • Log into your server as root
  • Run the following command:
yum -y update

References:

How do I use Powerchute on AIX?

Powerchute is software from APC that is used in the administration of the battery backup (UPS) device. To use the console-based interface:
  • Login as root using PuTTY
  • Set the appropriate terminal type:
export TERM=vt100
  • Launch Powerchute:
/u2/powerchute/powerchute
  • You can use Control G to access the menus, arrow around to move, use the spacebar to select a value