Where can I find documentation for my Dell server?

The manufacturer’s website is the best source for documentation. Here are links to common hardware configurations.



Tape Drives

How do I run diagnostics on my Dell Linux server?

Installing the Dell diagnostics utility

Locate the latest Online Diagnostic utility installer for your server:

  • Go to http://support.dell.com/
  • Select Drivers and Downloads
  • Enter your server’s service tag or model
  • Select Red Hat Enterprise Linux from the OS drop-down menu
  • From the Diagnostics category, select the Dell – Online Diagnostics Utility

For this example, we’ll use the most recent Dell Online Diagnostics installer for RHEL (dell-onlinediags-linux-

Download and extract to a temporary directory:

mkdir -p /esupport/diag
cd /esupport/diag
wget http://ftp.us.dell.com/diags/dell-onlinediags-linux-
tar xzvf dell-onlinediags-linux-

Run the installer:

cd /esupport/diag/onlinediags/

Accept the license agreement when prompted.

Running the Dell diagnostics utility (GUI)

The diagnostics must be run from the GUI (the local console or VNC)


After the diagnostics console has loaded, select the appropriate hardware to test and run tests.

Running the Dell diagnostics utility (command line)

cd /opt/dell/onlinediags/oldiags/bin/
./pediags --show all

Choose one of the listed classes, for example a tape drive:

./pediags scsidevdiag --show device
./pediags scsidevdiag --run

Additional Resources:

Contact Dell Technical Support

For various options of contacting Dell, including chat, email and phone, see their support site.


Create an incident request online.


What do I do when I receive my new Eclipse database server?

When your new database server arrives on site:

  • Unpack and install the server according to the manufacturer’s documentation. For your convenience, here are links to the installation documentation for the most common servers:
  • Make sure both the DRAC (highlighted in green below) and 1st LAN ports (highlighted in red) are plugged into your LAN. (The DRAC port is marked with a wrench icon)
    • Example: Dell PowerEdge R710
    • Example: Dell PowerEdge T410:
  • If the server shipped from Epicor, you may skip this step.┬áIf the server shipped directly from the vendor, insert the Red Hat Enterprise Linux 5 64-bit installation DVD. If the server did not come with RHEL5 media, download and burn the latest DVD image from here.
  • Turn on or restart your system.
  • Configure the DRAC IP address. (See: How do I set the DRAC IP address?) The default DRAC root password calvin.
  • Configure the LAN IP address. (See: How do I set the IP address on my Linux server?) The default OS root password is abc123.
  • Notify Eclipse that the server is online by updating your service request online with the DRAC IP address.
  • Eclipse will verify VPN connectivity to the DRAC and continue the remote server configuration process.

Additional Resources: