The manufacturer’s website is the best source for documentation. Here are links to common hardware configurations.
Installing the Dell diagnostics utility
Locate the latest Online Diagnostic utility installer for your server:
- Go to http://support.dell.com/
- Select Drivers and Downloads
- Enter your server’s service tag or model
- Select Red Hat Enterprise Linux from the OS drop-down menu
- From the Diagnostics category, select the Dell – Online Diagnostics Utility
For this example, we’ll use the most recent Dell Online Diagnostics installer for RHEL (dell-onlinediags-linux-184.108.40.206.tar.gz).
Download and extract to a temporary directory:
mkdir -p /esupport/diag cd /esupport/diag wget http://ftp.us.dell.com/diags/dell-onlinediags-linux-220.127.116.11.tar.gz tar xzvf dell-onlinediags-linux-18.104.22.168.tar.gz
Run the installer:
cd /esupport/diag/onlinediags/ ./install.sh
Accept the license agreement when prompted.
Running the Dell diagnostics utility (GUI)
The diagnostics must be run from the GUI (the local console or VNC)
After the diagnostics console has loaded, select the appropriate hardware to test and run tests.
Running the Dell diagnostics utility (command line)
cd /opt/dell/onlinediags/oldiags/bin/ ./pediags --show all
Choose one of the listed classes, for example a tape drive:
./pediags scsidevdiag --show device ./pediags scsidevdiag --run
For various options of contacting Dell, including chat, email and phone, see their support site.
- Call 800-945-3355
- You will be asked for your service tag number. This is usually a black tag located on the front of your server.
- If your warranty has expired, you will need to upgrade or renew your Dell server’s warranty.
When your new database server arrives on site:
- Unpack and install the server according to the manufacturer’s documentation. For your convenience, here are links to the installation documentation for the most common servers:
- Make sure both the DRAC (highlighted in green below) and 1st LAN ports (highlighted in red) are plugged into your LAN. (The DRAC port is marked with a wrench icon)
- If the server shipped from Epicor, you may skip this step. If the server shipped directly from the vendor, insert the Red Hat Enterprise Linux 5 64-bit installation DVD. If the server did not come with RHEL5 media, download and burn the latest DVD image from here.
- Turn on or restart your system.
- Configure the DRAC IP address. (See: How do I set the DRAC IP address?) The default DRAC root password calvin.
- Configure the LAN IP address. (See: How do I set the IP address on my Linux server?) The default OS root password is abc123.
- Notify Eclipse that the server is online by updating your service request online with the DRAC IP address.
- Eclipse will verify VPN connectivity to the DRAC and continue the remote server configuration process.
- Configuring Your System to use an iDRAC6 (dell.com)