Where can I find documentation for my Dell server?

The manufacturer’s website is the best source for documentation. Here are links to common hardware configurations.

Servers

UPS

Tape Drives

How do I run diagnostics on my Dell Linux server?

Installing the Dell diagnostics utility

Locate the latest Online Diagnostic utility installer for your server:

  • Go to http://support.dell.com/
  • Select Drivers and Downloads
  • Enter your server’s service tag or model
  • Select Red Hat Enterprise Linux from the OS drop-down menu
  • From the Diagnostics category, select the Dell – Online Diagnostics Utility

For this example, we’ll use the most recent Dell Online Diagnostics installer for RHEL (dell-onlinediags-linux-2.17.0.44.tar.gz).

Download and extract to a temporary directory:

mkdir -p /esupport/diag
cd /esupport/diag
wget http://ftp.us.dell.com/diags/dell-onlinediags-linux-2.17.0.44.tar.gz
tar xzvf dell-onlinediags-linux-2.17.0.44.tar.gz

Run the installer:

cd /esupport/diag/onlinediags/
./install.sh

Accept the license agreement when prompted.

Running the Dell diagnostics utility (GUI)

The diagnostics must be run from the GUI (the local console or VNC)

/opt/dell/onlinediags/startDiags.sh

After the diagnostics console has loaded, select the appropriate hardware to test and run tests.

Running the Dell diagnostics utility (command line)

cd /opt/dell/onlinediags/oldiags/bin/
./pediags --show all

Choose one of the listed classes, for example a tape drive:

./pediags scsidevdiag --show device
./pediags scsidevdiag --run

Additional Resources:

Contact Dell Technical Support

For various options of contacting Dell, including chat, email and phone, see their support site.

Internet

Create an incident request online.

Phone

What do I do when I receive my new Eclipse database server?

When your new database server arrives on site:

  • Unpack and install the server according to the manufacturer’s documentation. For your convenience, here are links to the installation documentation for the most common servers:
  • Make sure both the DRAC (highlighted in green below) and 1st LAN ports (highlighted in red) are plugged into your LAN. (The DRAC port is marked with a wrench icon)
    • Example: Dell PowerEdge R710
    • Example: Dell PowerEdge T410:
  • If the server shipped from Epicor, you may skip this step.┬áIf the server shipped directly from the vendor, insert the Red Hat Enterprise Linux 5 64-bit installation DVD. If the server did not come with RHEL5 media, download and burn the latest DVD image from here.
  • Turn on or restart your system.
  • Configure the DRAC IP address. (See: How do I set the DRAC IP address?) The default DRAC root password calvin.
  • Configure the LAN IP address. (See: How do I set the IP address on my Linux server?) The default OS root password is abc123.
  • Notify Eclipse that the server is online by updating your service request online with the DRAC IP address.
  • Eclipse will verify VPN connectivity to the DRAC and continue the remote server configuration process.

Additional Resources: