Eclipse Forms shows the error “The Email Action failed to complete” when there was potentially a problem with sending an email. Check other errors around the same time to determine the cause of the failure.
Note that this error might be shown even though the email was able to send. If preceded by the error “Dynamic Picture cannot convert”, the email most likely was sent out, but it might be missing a logo or signature image.
First, determine which mail transfer agent (MTA) you are using. Currently, Eclipse Linux servers are configured using the postfix MTA. If you are running an older system, you may be using the sendmail MTA. To determine which MTA you are running, use the following command:
ls -l /etc/alternatives/mta
If the command returns a link to “/usr/sbin/sendmail.postfix”, your system is configure to use postfix. If it returns a link to “/usr/sbin/sendmail.sendmail”, your system is configured to use sendmail.
Next, verify that your system is pointing to the correct SMTP relay server.
For systems using postfix, the command is:
grep ^relayhost /etc/postfix/main.cf
For systems using sendmail, the command is:
grep ^DS /etc/mail/sendmail.cf
Once you have confirmed that the MTA is relaying to the correct SMTP server, the next step is to check the email service logs. To view the last 10 log messages and monitor the file, run:
tail -f /var/log/maillog
Once you have checked the mail logs, the next step is to check the mail queue for pending and differed email messages.
mailq
Tell Postfix to process the queue now
postqueue -f
Delete all queued mail
postsuper -d ALL
To send a test message from the Linux command line, use the following command (replace email@domain.com with your email address):
echo test | mail email@domain.com
If you don’t receive your email, check the logs (see above) for error messages.
In a separate Eterm or Solar window, try sending an email. If you don’t receive the message, check the logs (see above). Make note of any error messages, such as “relay denied” or “cannot connect to SMTP server.” These messages are the best source for determining which element in the email service architecture is incorrect. In our experience, most issues are related to incorrectly configured SMTP relay servers, or SMTP servers that do not allow relay from the Eclipse server.
Adobe Acrobat has an annoying tendency to present registration or EULA prompts when launching the software. This is a mere annoyance to a regular user, but it can completely hang the Eclipse Forms PDF generation process and cause email and PDF archives to fail.
To prevent the issue from occurring, reinstall Acrobat using the following procedure:
msiexec /i C:\DFG\Acrobat\AcroStan.msi EULA_ACCEPT=YES REGISTRATION_SUPPRESS=YES /n
yum -y install sendmail-cf
dnl # Uncomment and edit the following line if your outgoing mail needs to dnl # be sent out through an external mail server: dnl # dnl define(`SMART_HOST', `smtp.your.provider')dnl
define(`SMART_HOST', `mail.corporatedomain.net')dnl
make -C /etc/mail/ service sendmail reload
It may be useful to create an alias for the root user’s email address, so that another user or group of users receives important system messages.
vim /etc/aliases
root: dawit. gebru @epicor.com
newaliases