If you have an active subscription to Epicor’s ABS Online Backup or ABS Local Backup services, you may contact Epicor for support.
If you have purchased CrashPlan PRO licenses for your organization, and are running your own CrashPlan PRO server, you may contact CrashPlan directly for support. Here are some helpful tips that will speed up problem resolution:
Before contacting CrashPlan for support, please gather the CrashPlan PRO client backup logs: How do I gather CrashPlan logs?
Once you have the logs, use one of the following methods to contact CrashPlan support: