FAQ – Page 15 – Eclipse Systems Knowledge Base

Where can I buy an IBM dumb terminal for my IBM pSeries server?

NOTE: The IBM 3151 or 3153 dumb terminals are end-of-life and therefore not supported by IBM or Eclipse.

The IBM 3151 and 3153 ASCSII Display Stations typically deployed with older, standalone IBM pSeries servers have long since been discontinued and are unavailable from IBM for purchase or support. If you are looking for a replacement console for system administration, you have a few options:

Hyperterminal/PuTTY (supported by IBM): you may simply connect the console serial port of the IBM pSeries server to a Windows workstation or server and use Hyperterm to open a console session.
IBM Hardware Management Console (supported by IBM): the IBM Hardware Management Console is the only supported method for administering current-generation pSeries servers. It provides local and network interfaces to the service processor of your pSeries server. If you would like a quote, please contact your Epicor Direct sales representative. The HMC connects to a standard VGA monitor and PS/2 keyboard or KVM switch for local administration.
Boundless ADDS 3153 LF (supported by Boundless): this is a replacement text terminal from the company that designed manufactured the original IBM 3151/3153 terminals. This terminal connects to a standard VGA monitor and PS/2 keyboard or KVM switch for local administration. Please contact Boundless for more information.
IBM 3151/3153 (unsupported): you may be able to find refurbished IBM 3151/3153 terminals on sites like eBay.

Eclipse System Administration Best Practices

Always follow these Eclipse system administration best practices:

Perform and verify backups prior to all system maintenance.
Perform all system maintenance off-hours where potential impact to end-users is minimized.
Keep your system up-to-date by installing updates (e.g. operating system, software, and firmware updates) and rebooting on a monthly basis.
Proceed with caution when logged into any system as a “super user” (e.g. root, administrator).
Review all administration documentation thoroughly prior to completing an administration procedure.
Ask questions of Eclipse and/or the software/hardware vendor(s) if there is ever any confusion.

How do I contact MultiTech for support?

There are a few different methods for contacting Multitech:

Web: https://support.multitech.com/support/
Email: support@multitech.com; please provide the following to speed up your support request:
- A detailed description of your support request.
- Your complete contact information.
- The model number and serial number of your device.
Phone: 763-717-5863, 800-972-2439, Monday – Friday, 8:00 AM to 5:00 PM Central Time

How do I calculate UPS runtime or capacity?

To calculate runtime and capacity, UPS vendors provide a number of useful tools:

Can Dell monitor my servers for hardware errors?

Yes. If you have an active Dell ProSupport contract, you may sign up for Dell Proactive Support.

Getting started with Dell™ Proactive Systems Management is a snap. And it’s available — free of charge — for qualified Dell systems covered by a current ProSupport contract.

What You’ll Need First

Before you proceed, please make sure you have the following:

Your Dell MyAccount or Premier username and password; go to My Account Login to verify that you have a Dell My Account established

The service tag number of a Dell server covered under an active Dell ProSupport™ contract

A Windows® virtual machine or server on which to run the Proactive Systems Management proxy

Administrative credentials (i.e., usernames and passwords) for the systems you plan to monitor

Dell OpenManage™ Server Administrator (OMSA) installed on the systems you plan to monitor; go to www.support.dell.com for more information or to download OMSA

Quick and Simple Setup

Confirm that you are a ProSupport customer.

Set up a customer account.

Configure the Proactive Systems Management Web portal.

Download the Proactive Systems Management proxy.

Identify the systems to be monitored.

Questions?

If you have technical questions about Proactive Systems Management, please refer to the Deployment Guide or the Frequently Asked Questions document.

For additional assistance, please call Dell Technical Support in your country and request support for Proactive Systems Management.