Hard Reset of the Smart-Ups microprocessor

(Referred to by APC support as the Brain Dead Procedure)

Problem: An APC SMT or SMX unit will not have all the menu options. It could also have a bank of power sockets on the rear are not operational. Other oddities may also be occurring.

Resetting to Factory Defaults does not resolve the issue(s).

Solution: Perform a Hard Reset by following the steps below.

  1. Turn off UPS via control panel on front of unit.
  2. Unplug UPS from the wall.
  3. Disconnect the battery. This is a plug on the rear of the unit labeled “ BATTERY CONNECTOR” (You  may hear an audible click from the UPS)
  4. Reconnect the battery
  5. Turn on UPS
  6. Plug UPS into the wall
  7. Test for original failing condition.