If you are experiencing a problem with Double-Take, please follow this procedure to open a case with Double-Take Support:
First, gather the server logs and configuration details from both the source and destination servers. To do so, log in as root and run:
This utility will gather your system information and create a compressed archive under /var/run/DT. Transfer this .tar.gz file to your workstation using your method of preference (i.e. FTP, SCP, samba, etc.).
Attach the file(s) to an email describing your problem to firstname.lastname@example.org. You will receive an auto-response with a case number, and an engineer will respond shortly.