Opening a Double-Take Support Case

If you are experiencing a problem with Double-Take, please follow this procedure to open a case with Double-Take Support:

First, gather the server logs and configuration details from both the source and destination servers. To do so, log in as root and run: -f

This utility will gather your system information and create a compressed archive under /var/run/DT. Transfer this .tar.gz file to your workstation using your method of preference (i.e. FTP, SCP, samba, etc.).

Attach the file(s) to an email describing your problem to You will receive an auto-response with a case number, and an engineer will respond shortly.