You will need the serial number of the NAS to contact technical support. It should be located on the unit but if you’d like to validate that or find it remotely.
1. Login to the NAS http://NASipaddress:5000 (the default username is admin with no password).
2. Click on the icon in the top right corner
3. Click on System Information 
4. You should see the serial number listed under the “General” Tab
