- Log into the server as root
- Enable the UV print queue:
usa +o -p lp1
- Enable the AIX print queue:
enable lp1
- Check the status of the print queue:
lpstat -plp1
- If the status is stuck in SENDING, run fixq, press ENTER followed by the printer name (ie: lp1):
fixq
- If these commands do not work, it may be necessary to “power cycle” (unplug device from power and plug it back in) the printer AND print server, then repeat the commands above such as “enable lp1” or “fixq”.
You may want to try to “ping” the printer. From the server, you can type “ping lp1” or from your PC, you can type “ping 192.168.x.x” (substitute the actual IP address for the printer). If you cannot ping the printer, check that the IP is correct, check the switch, cable, etc. If you cannot ping the printer, it will never print from Eclipse.
Sometimes there is a job “stuck” in the queue that needs to be removed so the rest can print. This will often show up with a job stuck in “sending” when you run this command: lpstat -plp1 (lp1 is an example). You can cancel the job with the following command:
cancel (job number)
Example:
Queue Dev Status Job Files User PP % Blks Cp Rnk ------- ----- --------- --- ------------------ ---------- ---- -- ----- --- --- lp13 @lp13 SENDING 51 STDIN.46158 root 4 1 1 QUEUED 161 STDIN.7472 root 4 1 2
cancel 51
To cancel all jobs on lp13, you can type: cancel lp13
how do i log into the server? I don’t even know where it is
Renee, To log in to your AIX Server, you will need a Terminal Emulator (Eterm from Eclipse, or Putty – a free download – will do quite nicely. You will need the Root password for the Server. Contact your Onsite Administrator to get that, or failing that, open a Service Request with Epicor. You must be on the Contact list in Oracle to get the root Password from Epicor.
Here are some Printer commands: enable lp#, enq -UPlp#, disable lp#.
Here is a link to a Knowledge Case Article on AIX Printing:
http://kb.eclipseinc.com/kb/how-do-i-enable-a-printer-in-aix/