Category: FAQ

How do I unmount my Dell RD1000?

To unmount your Dell RD1000 USB drive:

umount /mnt/rd1000

If the unmount command is successful, the command will return you to the prompt without error.

To verify that the drive is unmounted:

mount | grep rd1000

If the drive is not mounted, the mount command will return no information.

To mount your Dell RD1000 USB drive:

mount /mnt/rd1000

Installing Memory in an IBM p520 or p52a Server

Reminder: always follow our best practices when performing any system maintenance.

For detailed instructions and videos covering the entire memory installation procedure, please see IBM’s website: Install model 285 or 52x memory modules

Installation rules:

  • If your server does not have ports P1-T3 and P1-T4 on the back, install the memory in the following order:
    • The first memory module pair is placed into memory module slots C9 and C16.
    • The second memory module pair is placed into memory module slots C11 and C14.
    • The third memory module pair is placed into memory module slots C10 and C15.
    • The fourth memory module pair is placed into memory module slots C12 and C13.
  • If your server has ports P1-T3 and P1-T4 on the back, install the memory in the following order:
    • The first quad of memory modules is placed into memory module slots C9, C11, C14, and C16.
    • The second quad of memory modules is plugged into memory module slots C10, C12, C13, and C15.

If you encounter any issues while performing the upgrade, please contact IBM hardware support.

CrashPlan Troubleshooting on Linux

If you are experiencing trouble with CrashPlan, here are a few tips:

To restart the CrashPlan service:

service crashplan restart

To clear the CrashPlan service cache:

service crashplan stop
rm -rf /usr/local/crashplan/cache
service crashplan start

To increase the amount of memory allocated to the CrashPlan service:

vim /usr/local/crashplan/bin/run.conf
SRV_JAVA_OPTS="-Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx4096m -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0"

How to Upgrade or Extend a Dell Warranty

If your Dell server’s warranty has expired, or if you’d like to upgrade it to a different type of warranty, follow these instructions:

Internet

Go to Dell’s warranty status page.

Enter your server’s service tag (i.e. serial number):

Click the Renew/Upgrade Warranty button:

In a moment, you’ll be at a page with the various options for renewing, extending or upgrading your server’s warranty. Select the options that you’d like to apply to your server, click Add to Cart and check out using Dell.com’s shopping cart system:

Phone

If you prefer to speak to a Dell sales representative over the phone, please call 877-277-9723.