Author: paul.deluca

How do I find out how many CPUs my Linux server has?

To count the number of physical processor sockets being used:

cat /proc/cpuinfo | grep "physical id" | sort | uniq | wc -l

To count the number of physical processor cores:

cat /proc/cpuinfo | egrep "core id|physical id" | tr -d "\n" | sed s/physical/\\nphysical/g | grep -v ^$ | sort | uniq | wc -l

To view the model of CPU:

cat /proc/cpuinfo | grep 'model name' | cut -d: -f2 | uniq

For example, the server below has 2 sockets and 12 cores:

[root@rs6k ~]# cat /proc/cpuinfo | grep "physical id" | sort | uniq | wc -l
2
[root@rs6k ~]# cat /proc/cpuinfo | egrep "core id|physical id" | tr -d "\n" | sed s/physical/\\nphysical/g | grep -v ^$ | sort | uniq | wc -l
12
[root@rs6k ~]# cat /proc/cpuinfo | grep 'model name' | cut -d: -f2 | uniq
 Intel(R) Xeon(R) CPU           X5650  @ 2.67GHz

Wide Area Network Support (Remote Network Maintenance)

Epicor strives to provide you with the best solutions on the market and the highest quality support. In order to do this we must differentiate between customers who want the service from us versus those who do not. Epicor customers who subscribe to this service will get the highest quality service.   If you do not subscribe to this optional service any Wide Area Network Support, consulting and or network support requests that are placed (online or by phone) are subject to be billed at a time material on a case-by-case basis.

Customers have four options with any network support issue or network consulting:

  • Self-Support (local IT staff)
  • Outsource to IT consultant
  • Contract Epicor Wide Area Network support with the fixed annual rate
  • Epicor assistance on case-by-case basis for time and materials

Epicor Wide Area Network Support (RNM) includes such benefits as:

  • Assist with connectivity issues to your servers
  • Diagnose network performance issues
  • Apply firewall software upgrades
  • Assist with provider and or vendor changes
  • Monitor hardware
  • Firewall troubleshooting and configuration
  • Assistance with VPN client troubleshooting and remotely accessing your network
  • Assist with LAN issues
  • Conference calling third parties to resolve your issues
  • Consulting
  • And much more

For more information about Epicor Wide Area Network Support or to receive a quote, please e-mail or call us at 1-800-776-7438, press 2.

FAQ

Q: Why do I have to pay for network support?
A: We have traditionally offered a level of free technical network support for Eclipse customers on a case by case basis, but increases in the volume of support requests have forced the company to start charging for these services. By establishing a clear support policy and charging a reasonable fee for these services, the Network team can deliver focused technical support for issues surrounding the Eclipse platform in a manner not previously possible.

Q: Is “Wide Area Network (RNM)” mandatory?
A: No. You may choose to perform your own network administration, or you may hire a 3rd party. You may also pay for network support outside of a support contract at normal hourly rates, subject to resource availability.

Q: What are your hours of operation?
A: We are available 24/7. However if you are outside the hours of 8 AM – 5 PM in your timezone this is considered emergency support and is subject to our normal emergency billing procedures.

Q: What is your policy on hardware replacement under this support contract?
A:  Network equipment (in stock hardware) under this agreement that is found to be defective or faulty will be replaced at the discretion of a network engineer. Equipment that has reached End of Life or End of Sale as determined by the manufacturer and/or Epicor will not be replaced.  Epicor will troubleshoot End of Life equipment and End of Sale equipment, however since the product is not sold, manufactured or supported it will not be replaced. 

Q: Do you have a list of End of Life or End of Sale products?
A: Cisco regularly publishes and updates a list available here http://www.cisco.com/en/US/products/prod_end_of_life.html. 

Some common EOL/EOS hardware or software that Epicor customers may have are:

Q: Can I purchase WAN/RNM on a device I purchased myself?
A: Sure.  If the model is an “in stock item”, hardware replacement would be covered.  If it is not you’d have access to all other services under this support contract. Please contact your inside sales rep to review the hardware you have or would like coverage on.

Q: If I purchased new hardware will coverage transfer to my new hardware?
A: Yes please consult an Epicor support engineer prior to purchasing any hardware.   The coverage will be extended to that device, howerver it will not cover hardware replacement.

Change Solar Icon Account Name

During the installation of Solar on a workstation, an icon is placed on the desktop. By default, the icon will be name “Solar Eclipse – eclipse”, referencing a default account name of “eclipse”.

If you install an additional copy of Solar from another account using the same default name, the icon will be over-written.

If you would like to change this account name to something more descriptive (i.e. “train”), please follow these steps:

Log onto the Eclipse server as root.

Change to the Eclipse account’s home directory (i.e. /u2/eclipse), and then into the modules-conf subdirectory. For example:

cd /u2/eclipse/modules-conf

Edit the solar-account.properties file, changing the default account name of “eclipse” to the new name (i.e. “train”). For example:

vi modules-conf

After making the changes, the example configuration would look similar to:

account.train.hostname=localhost
account.train.hostport=22222

Save and close the file. You will need to restart the JBoss application server to apply the changes (please see these instructions for Linux and AIX).

Does Eclipse work on a Linux desktop?

At this time, Eclipse does not support the Linux operating system for desktop client, but you may be able to use Eterm or Solar through one of the various unsupported workarounds mentioned below:

  • Virtualization: software packages such as Parallels Desktop or VMware Fusion are designed to run a Windows workstation inside a virtual “container” on your Linux desktop. Because the virtual environment creates a fully functional Windows workstation, all of the standard Eclipse software is compatible.
  • Remote desktop: tools such as Microsoft Remote Desktop or VNC allow Linux desktop users to remotely access existing Windows workstations or servers.
  • Limited Solar compatibility: because Solar is a Java-based application, it can be installed and launched on a Linux desktop directly from your Eclipse server. It is important to note, however, that many functions that are designed to interact with other Windows software packages (Signature Capture, Close Counter Order, Document Indexer, Manifest Processor, etc.) will not function.
  • Eterm Emulation: it may be possible to run Eterm in a Windows emulator like Wine.
If you encounter an issue with the Eclipse software on a Linux desktop, please reproduce the issue on a supported Windows workstation before opening a support request.