Hard Reset of the Smart-Ups microprocessor
(Referred to by APC support as the Brain Dead Procedure)
Problem: An APC SMT or SMX unit will not have all the menu options. It could also have a bank of power sockets on the rear are not operational. Other oddities may also be occurring.
Resetting to Factory Defaults does not resolve the issue(s).
Solution: Perform a Hard Reset by following the steps below.
- Turn off UPS via control panel on front of unit.
- Unplug UPS from the wall.
- Disconnect the battery. This is a plug on the rear of the unit labeled “ BATTERY CONNECTOR” (You may hear an audible click from the UPS)
- Reconnect the battery
- Turn on UPS
- Plug UPS into the wall
- Test for original failing condition.