Tag: EclipseForms

The Email Action failed to complete

Eclipse Forms shows the error “The Email Action failed to complete” when there was potentially a problem with sending an email. Check other errors around the same time to determine the cause of the failure.

Note that this error might be shown even though the email was able to send.  If preceded by the error “Dynamic Picture cannot convert”, the email most likely was sent out, but it might be missing a logo or signature image.

How do I contact Formscape support?

You may contact Bottomline directly for Formscape support using one of the following methods:

Please have your company name and license number available. The license number can be obtained from your Formscape server’s web administration page (http://formscapeserver:24500).

How do I disable Adobe Acrobat from displaying registration prompts?

Adobe Acrobat has an annoying tendency to present registration or EULA prompts when launching the software. This is a mere annoyance to a regular user, but it can completely hang the Eclipse Forms PDF generation process and cause email and PDF archives to fail.

To prevent the issue from occurring, reinstall Acrobat using the following procedure:

  • Verify your Acrobat serial number.
  • Deregister and uninstall Acrobat.
  • Reinstall Acrobat manually using the following command (replace C:\DFG\Acrobat\AcroStan.msi with the appropriate path to the Acrobat .msi installer):
msiexec /i C:\DFG\Acrobat\AcroStan.msi EULA_ACCEPT=YES REGISTRATION_SUPPRESS=YES /n
  • The Acrobat installer will launch. Enter the customer name and serial number when prompted and complete the installation.
  • Launch both Acrobat and Distiller, and you shouldn’t be presented with prompts for the EULA or registration.