Use the following procedure to determine who your software support vendor is:
- Log into Red Hat Network and access the Subscriptions page: https://access.redhat.com/wapps/support/protected/subscriptions.html
- If the “Support” column lists “RHN/Web” and “RHN/Web/Phone” your point of contact for software support is Red Hat:
https://access.redhat.com/support/cases/platform - If the “Support” column lists “Vendor,” your point of contact for software support is the hardware vendor. See:
http://kb.eclipseinc.com/kb/how-do-i-contact-dell-for-technical-support/