How do I add or delete contacts under my Epicor support account?

In order to add or delete contacts, you must have System Admin privileges in (iSupport).  Then follow these steps:

1)    When you first enter our site, you are presented with the following screen.  At the top of this screen, you will see “My account”.  Click on this:

2)    Click on either of these User Maintenance choices:

3)    Select one of the options below:

4)    If you select “Assign Permissions”, the following screen appears where you can select the level of authority for each user: